FREQUENTLY ASKED QUESTIONS
 

HOW TO PLACE AN ORDER AT "WWW.AZFITNESSEQUIPMENT.CO.UK"?

  1. Add the goods you want to order to the cart, select a modification (if available) and quantity.
  2. Go to the cart and check if everything showing in the cart is as you wanted. 
  3. Add a note to the "Special instructions for seller" field for colours for the frame and leather if available. Click on the "Checkout" button. If there are any customisation requests such as: extra weight for machine stack or anything else please contact us before checkout.
  4. We recommend you create an account for a better experience and a quicker way to complete your next  purchase or you can also checkout as a guest. Fill out all information required and click on "Continue to shipping method".
  5. Choose shipping method.
  6. Enter a Discount code if you have one.
  7. Enter payment details.
  8. Select "Billing address": same or different.
  9. Review order and if everything is correct click on the "Complete order" button.

WHAT COLOURS I CAN CHOOSE FROM?

Currently we offer18 frame colours and 12 upholstery colours for this fitness equipment.

18 frame colours. All colours are shown in standard EU RAL colour format:

 

 

 

  1. Sand yellow (1002)
  2. Melon Yellow (1028)
  3. Deep Orange (2011)
  4. Flame Red (3000)
  5. Carmine Red (3002)
  6. Wine Red (3005)
  7. Ultramarine Blue (5002)
  8. Gentian Blue (5010)
  9. Moss Green (6005)
  10. Yellow Green (6018)
  11. Anthracite Grey (7016)
  12. Pebble Grey (7032)
  13. Light Grey (7035)
  14. Window Grey (7040)
  15. Chocolate Brown (8017)
  16. Cream (9001)
  17. Jet Black (9005)
  18. Grey Aluminium (9007)

 

 

 

12 Upholstery colours. All colours are shown in HEX colour standard or see real leather pictures.

 

  1. Battleship Grey (#818680) - ST-1703
  2. Dim Gray (#6C716D) - ST-1633
  3. Quartz (#4B4C47) - MR-5567
  4. Dark Jungle Green (#242623) - RYZA CZ
  5. Rifle Green (#3D3F3C) - KAMA CZ
  6. Saddle Brown (#883B08) - H-21
  7. Mint Cream (#F8FDF6) - SIRRUS BA
  8. Dark Electric Blue (#46557E) - PU-08
  9. Charcoal (#323D4F) - MR-682
  10. Verdigris (#47C2AA) - MG-5
  11. Tenné (Tawny) (#E14D00) - H-OR
  12. Smokey Topaz (#9B403B) - PU-05

HOW ACCURATE ARE THE COLOURS I SEE ON MY DEVICE SCREEN?

We cannot guarantee that your fitness equipment colour will look exactly as it does on your device screen. There are many factors such as: viewing environment, monitor settings, nonlinear human vision, gamma correction and colour coding which can affect how a colour looks. The best way to see the most accurate colours is to use a device with a colour-calibrated display. 

HOW MUCH MY DELIVERY WILL COST AND TAKES TO BE DELIVERED?

We recommend contacting us to receive the exact charge for delivery if order is heavier than 2 kg or you live in Iceland. However, we have a simple formula which in most cases represents our delivery charge accurately.

UK DELIVERY CHARGE
STANDARD
Free Shipping on Light Items (Up to 0.5 kg): £0.00 - FREE (1-3 days)
Free Shipping to UK (£1000 and Over): £0.00 - FREE (1-10 weeks)
Small Shipping (501g - 2 kg): £10.00 (1-5 days)
Shipping to UK: £95.00 (1-6 weeks)
 

EU DELIVERY CHARGE (not UK)
STANDARD
Free Shipping to EU (£1500 and Over): £0.00 - FREE (1-10 weeks)
Standard EU: £150.00 (1-6 weeks)

HOW LONG DOES IT TAKE TO DELIVER GOODS?

It depends on a few factors such as: order quantity, delivery address and the equipment that you have ordered as not all items are kept stock but manufactured on order or ordered from our partners.
 
Please contact us for an estimated delivery time to your delivery address.
*We are currently working on reducing our delivery time.

WHAT COUNTRIES CAN YOU DELIVER GOODS TO?

We deliver to UK and most other EU countries: Austria, Belarus, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. 

If you want your goods to be delivered to other countries not listed above or you live in Iceland please contact us for more info.

CAN I RETURN GOODS?

Yes, our policy is that goods may be returned within 14 days. If 14 days have gone by since you received your goods, unfortunately we will be unable to offer you a refund or exchange.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please read full refund policy.

CAN YOU MANUFACTURE A CUSTOM GYM EQUIPMENT MODEL WHICH IS NOT IN YOUR STORE'S CATALOGUE?

Yes, we can manufacture custom fitness / gym equipment on request. Please contact us with any special request. Bear in mind it may take longer to manufacture custom orders.

CAN YOU DESIGN AND CONSTRUCT OR REFURBISH MY GYM / FITNESS CLUB?

Yes, we do offer this as a full service. We have extensive experience in the construction business; we have been active for over 10 years.

CAN I BUY GOODS ON FINANCE?

No interest for 3 months. Then either pay in full (with no interest) or pay monthly with interest (representative 18.9% APR, variable). Visit finance page for more information.

 

Do you have any other questions? Please contact us and we will be happy to answer.

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